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Effective Date: [10 March, 2026]
Welcome to (“Company”, “we”, “FOMO Cabs”, “our”, or “us” “).
FOMO Cabs is committed to protecting the privacy of its customers, riders, drivers, partners, and website/app users (“you” or “yours”).
This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use:
• FOMO Cabs mobile application (app);
• FOMO Cabs website
• Customer support services
• Corporate mobility services
• Driver partner platform
By accepting the Terms of Use and using our services, you agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our services. This Privacy Policy is incorporated into the terms of use by reference. By providing your information, you consent to its collection, storage, use, processing and transfer in accordance with this Privacy Policy and applicable Indian laws.
We collect information to provide safe, efficient, and reliable transportation services and such information may include:
When you create an account or book a ride, we may collect:
• Full Name
• Mobile Number
• Email Address
• Profile photo (optional)
• Pickup & Drop locations
• Saved addresses
• Emergency contact details
To provide ride services, we collect:
• Real-time GPS location
• Trip route details
• Ride history
• Device location permissions
Location detail is collected only when the FOMO app is in use or during an active ride.
We do not store full credit or debit card details.
We may collect:
• UPI ID;
• Last 4 digits of your card;
• Payment transaction ID;
• Billing amount;
• Wallet usage
Payments are processed through RBI-compliant payment gateways. We follow applicable security standards for storage of financial information as per applicable laws.
• IP address;
• Device model;
• Operating system;
• App version;
• Crash logs & performance data;
This may help us improve app stability and safety.
For driver onboarding we collect:
We use collected data/information for:
We do NOT sell your personal data. Personal data is retained only for as long as necessary for the purposes for which it was collected, or as required under applicable laws.
We process personal data for lawful purposes including performance of our services, compliance with legal obligations, safety and fraud prevention, and other legitimate business purposes.
We only share information where necessary:
With Drivers
• Name
• Pickup & Drop location
• Contact via masked number
With Customers
Drivers may see:
• Pickup location
• Drop location
• Name (first name only)
With Payment Partners
To process transactions securely.
With Corporate Clients
For corporate bookings:
• Ride details
• Billing reports
No personal payment data is shared
With Law Enforcement Authorities
We may share data when required by law enforcement authorities, or under a court order, or government request.
We may share information with trusted third-party service providers including cloud hosting providers, SMS/OTP providers, analytics providers, and customer support vendors, who process data on our behalf subject to confidentiality and security obligations under the applicable laws.
Your information may be stored or processed on secure cloud servers located in India or outside India. Any transfer of personal data outside India will be carried out in accordance with applicable Indian laws, including restrictions that may be notified by the Government of India from time to time.
Legal Authorities
We may share data when required by law, court order, or government request.
For safety purposes FOMO Cabs may provide:
• Live trip tracking
• Emergency SOS
• Ride sharing link
• Driver verification & ride audit
Location data is retained only as long as necessary for safety and compliance.
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required under applicable laws:
| Type | Retention Period |
|---|---|
| Ride History | Up to 5 years or such longer period as required under applicable law or for resolution of disputes |
| KYC Documents | As per applicable regulatory requirements |
| App Logs | Up to 12 months |
| Inactive Accounts | Deleted after months of inactivity, unless retention is required for legal or regulatory purposes. |
Users may request deletion of such data subject to regulatory requirements.
We implement reasonable security practices and procedures and use industry-standard safeguards to protect personal data from unauthorized access, disclosure, alteration or destruction:
• Encrypted data transmission (HTTPS)
• Secure servers
• Access control & authentication
• Masked phone numbers
• Limited employee access
While we implement reasonable security practices and procedures, no system can be 100% secure. Users are advised to keep OTPs passwords, and account credentials confidential and not share their account details or login information with any third party. FOMO Cabs shall not be responsible for any unauthorized access arising from your failure to maintain the confidentiality of your account credentials.
You may:
For requests, contact: [privacy@fomocabs.com] If you are not satisfied with our response, you may have the right to seek remedies under applicable law.
You may withdraw your consent for processing of personal information/information at any time; however, withdrawal of consent may affect our ability to provide certain services that require such information. In such cases, we may be unable to continue providing those services.
Our services are not intended for individuals below 18 years of age.
We do not knowingly collect data from minors.
Our app may use third-party services such as:
• Payment gateways
• Maps & navigation providers
• SMS/OTP providers
• Analytics tools
Their privacy practices are governed by their respective policies. These third-party service providers operate independently and have their own terms and privacy policies. We do not control and are not responsible for their privacy practices, security standards, content, accuracy, availability, or services. Any interaction, transaction, or data sharing with such third parties is governed by their respective terms and policies. We shall not be liable for any loss, damage, misuse of data, or claim arising out of or in connection with the services provided by such third parties.
Users are advised to review the privacy policies and terms of such third-party service providers before using their services.
We may update this Privacy Policy periodically.
Users will be notified via app or website updates.
Continued usage after update means acceptance of the revised Privacy Policy.
FOMO Cabs
Zopflix Softech Private Limited
Registered Address: Plot No -16, HSIDC IT Park Panchkula, Haryana, India-134109
Email: contact@zopflix.com
Grievance Officer
Name: Zopflix Softech Private Limited
Email: contact@zopflix.com
Address: Plot No -16, HSIDC IT Park Panchkula, Haryana, India-134109
